NEX789, we know how important it is for you to enjoy smooth and fair gameplay—especially here in Thailand, where mobile gaming is part of everyday life. But sometimes, things don’t go as planned. Maybe your internet cuts out during a spin, or your phone freezes just before placing a bet. We understand how frustrating that can be.
That’s why we’ve created the NEX789 Disconnect Policy, designed to protect your gaming experience in 2025 and beyond. As technology in Thailand moves forward with faster networks and more mobile users, we’ve upgraded our systems to make sure you’re never left in the dark when things go wrong.
Whether you're spinning the reels, betting on football, or sitting at a live casino table, our platform is built to keep you covered—even during sudden disconnections. Your bets, wins, and game progress are safely recorded and protected so you can pick up right where you left off.
You deserve a gaming site that plays fair. And at NEX789, we’ve got your back—every spin, every bet, every time.
In Thailand, most players like you use mobile phones to play. But things happen—your Wi-Fi might drop, your 5G signal could dip on the BTS, or your battery might just die. These situations can cause a game to stop midway.
And that’s where we step in. Our policy is built to protect:
In 2025, we’re making gaming smoother and safer, even when the unexpected hits.
You might think disconnects only happen because of bad internet. But in Thailand, there are many reasons you could get cut off during play:
At NEX789, we understand this. That’s why we created systems to make sure your gameplay doesn’t suffer.
Here’s our simple promise:
If you get disconnected, we will protect your play.
In 2025, we’ve upgraded our systems to make sure you:
Our goal is fairness and transparency, no matter what.
Let’s break it down by the games you love most. This way, you’ll always know exactly what to expect.
Slots are simple to recover. If your game stops, here’s what happens:
So don’t worry—your credits and winnings stay safe.
Live casino is more interactive, but we’ve still got you covered:
No tricks. No unfair loss.
Whether it’s football, boxing, or Thai league bets, here’s how we handle disconnects:
Simple and fair.
These games are fast, fun, and full of action. So we’ve added:
We treat you fairly—every baht counts.
Games like scratch cards or fast picks? No problem.
Okay, so it happened. You got cut off mid-play. Here’s what you can do:
If you believe you lost a bet due to a connection issue, don’t panic.
Here's what to do:
We’re fast, fair, and we speak your language.
Let’s help you enjoy a smoother time next round. Here are some quick tips:
Try to play when your connection is strong—home Wi-Fi or stable 5G is best.
Close unused apps to keep memory clear. Some apps might slow your device or cause lag.
Make sure your NEX789 app is up to date for the best stability.
Low battery can affect performance. Keep your device charged, especially when playing live games.
We’ve invested in smarter tech to protect you in 2025:
You play. We protect.
Your account info, game records, and balance are always secure. Even during a disconnect.
Our systems:
This is your space. We just help you enjoy it.
Want the smoothest play? Use the NEX789 mobile app. Here’s why:
Plus, it uses less data than a browser.
Need help? You’re never alone.
Talk to our team anytime, through:
Our Thai-speaking agents are ready, day or night.
Q1: Will I lose my money if I disconnect?
Nope. If the game was complete, your result is saved. If not, you can resume.
Q2: What if I placed a bet before disconnecting?
Your bet is locked in. Just log back in and check your history.
Q3: Can I rejoin a live table after losing connection?
Yes! If the round is still on, you’ll rejoin. If not, you can join a new round right away.
Q4: Do I need to contact support after every disconnect?
Only if something seems wrong. Most games auto-resume smoothly.
Q5: How long does it take to get a refund?
We aim to resolve any disconnect-related issue within 24 hours.
Q6: Is the app better than browser play?
Yes. The app is faster, safer, and uses smart reconnect tech.
Q7: What if my phone dies mid-game?
Your game pauses and saves. Just recharge and come back.
At NEX789, we understand your time, money, and experience matter. That’s why our disconnect policy is simple, fair, and focused on you.
In 2025, you deserve a platform that respects your play—every second of it.
Here’s something special just for you.
When you reconnect after a disconnect, check out our:
We turn small bumps into big wins!
➡️ Check the Promotions page after your next reconnect. You might find a surprise waiting.
Join thousands of players in Thailand who trust NEX789. Whether you're spinning, betting, or battling, we’re here to make sure you’re treated fairly—even when your signal lets you down.
🎯 Play smart. Stay safe. Enjoy every moment—with NEX789.
